Position Overview We are seeking a Desktop Support Technician to provide hands-on and remote technical support for end users in a Windows-based enterprise environment. The ideal candidate will have experience supporting desktops, laptops, mobile devices, printers, Microsoft 365 applications, and Active Directory while delivering exceptional customer service and timely issue resolution. Key Responsibilities Provide Level 1 and Level 2 desktop support for Windows 10 users, troubleshooting hardw