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Automation Architect

Info Way Solutions

Charlotte, North Carolina • Today

Easy Apply

Contract

60 - 65

Automation Architect – Google GECX, Agentic Voice & Chat

ClifyX

Charlotte, North Carolina • Today

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Contract

Depends on Experience

Technical Automation Architect // REMOTE

Key Business Solutions, Inc.

Remote • Today

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Contract, Third Party

Depends on Experience

W2 Only (No C2C) :: Hybrid :: ServiceNow Platform Automation Developer / Architect || G.C / U.S.C

Bitsoft International, Inc.

Hybrid in Charlotte, North Carolina • Yesterday

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Contract

Depends on Experience

Test Automation Architect (JavaScript / Python)

EPAM Systems

Remote • Today

Full-time

Sr. Infrastructure/Automation Architect | Automation/PowerShell/Python/Terraform (Remote)

Trace3

Remote or Las Vegas, Nevada • Today

Full-time

USD 175,000.00 - 200,000.00 per year

Sr DevSecOps Automation Solution Architect

General Dynamics

Remote • Today

Full-time

USD 170,000.00 - 230,000.00 per year

QE Automation Lead / Architect- (USC) (GC)-W2 Only-Hybrid

ISite Technologies Inc

Remote • Today

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Contract

Depends on Experience

AccelQ Expert / Coach – Test Automation

Qentelli

Remote • 9d ago

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Full-time

Depends on Experience

Principal Solutions Architect - Master Data, Product Data & AI Automation

Ferguson Enterprises, LLC

Remote or Springfield, Virginia • Today

Full-time

USD 10,594.74 - 18,536.46 per month

Java Developer + Automation Testing

Sunrise Systems, Inc.

Charlotte, North Carolina • Today

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Contract

41 - 47

Automation Engineer Intern

Hoffman & Hoffman, Inc.

Charlotte, North Carolina • Today

Full-time

Associate Automation Engineer

Hoffman & Hoffman, Inc.

Charlotte, North Carolina • Today

Full-time

Senior IAM Security Automation Engineer Tines & SOAR

Purple Drive Technologies LLC

Remote or Charlotte, North Carolina • Today

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Full-time, Part-time, Third Party, Contract

TOSCA Automation Engineer

Mindlance

Charlotte, North Carolina • 17d ago

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Contract

55 - 60

QA Automation Architect || Remote role

Innovise IT LLC

Remote • 4d ago

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Contract

Depends on Experience

Senior Mainframe Automation Engineer - Zos

Involgix

Remote • Today

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Contract, Third Party

Depends on Experience

QA Automation Architect

ClifyX

Remote • Today

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Contract

Depends on Experience

Senior Engineer - Industrial Automation

The Haskell Company

Charlotte, North Carolina • Today

Full-time

OpCon Workload Automation Administrator

Apexon

Remote • 29d ago

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Full-time

Depends on Experience

Contract role: Playwright Test Automation SME at Princeton, NJ (Remote) || Open for W2

Yochana IT Solutions

Remote or New Jersey • Today

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Contract

QA Automation Lead

BESTPEGASUS LLC

Remote or New York • Today

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Third Party, Contract

Automation & Data Analytics Senior Associate

JPMorgan Chase & Co.

Charlotte, North Carolina • Today

Full-time

IT Security Automation Engineer / Vulnerability Management Engineer W2 106/hr - 110/hr - FTE Conversion

Projas Technologies, LLC

Remote • Today

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Contract

$106 - $110

Sr Lead Security Automation and Platform Engineer

HyrUS Inc.

Remote or Woonsocket, Rhode Island • Today

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Full-time, Part-time, Contract, Third Party

USD 59-60

Lead Automation Developer // REMOTE

Key Business Solutions, Inc.

Remote • 4d ago

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Contract, Third Party

Depends on Experience

Process Automation Engineer

Excellent Pro Group Inc.

Remote • 10d ago

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Contract

40 - 43

Mainframe Automation Engineer

SUPERSEVA GLOBAL SERVICES LLC

Remote • 10d ago

Easy Apply

Contract

70 - 80

QA Engineer-Playwright automation

INSPYR Solutions

Remote • 11d ago

Easy Apply

Contract, Third Party

$58

Control-M Batch Automation, Recovery, and Scripting Contractor

STAND 8

Remote • Today

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Contract

$58 - $68 per hour

Job Details

Skills

API
Google Cloud Platform
Google Cloud
Git
Innovation
Python
Java
Generative Artificial Intelligence (AI)
Communication
Customer Relationship Management (CRM)

Summary

We are looking for a highly experienced, innovative, and hands-on Automation Architect to define, design, and implement scalable automation frameworks for Google GECX-based Agentic Voice and Agentic Chat applications.

The ideal candidate will combine deep automation engineering and architecture expertise with strong Contact Center domain knowledge, Conversational/Agentic AI experience, and Google AI technologies. The role requires rapidly evaluating new technologies, develop PoCs and accelerators, and translating innovative ideas into tangible automation solutions resulting in client benefits.

Key Responsibilities

Define and drive the automation strategy, architecture, framework, and roadmap for Agentic Voice and Agentic Chat applications.
Architect and build scalable, reusable, and extensible automation frameworks for IVR, Voicebots, Chatbot, AI agents, and end-to-end Agentic customer journeys.
Design automation for multi-turn conversations, complex IVR/voice flows, agentic workflows, backend integrations, and omnichannel scenarios.
Establish testing approaches for deterministic and non-deterministic AI responses, including prompt, contextual, outcome, hallucination, and guardrail validation.
Develop automation for LLM/GenAI-based agents, including multi-step workflows, tool/function calling, API interaction, and workflow orchestration.
Drive PoCs, reusable accelerators, and innovative automation approaches and complete implementation of automation solution on Google GECX platform demonstrating measurable improvements in coverage, efficiency, quality, and release confidence.
Integrate automation with CI/CD pipelines and continuous testing practices.
Remain fully hands-on with architecture, coding, framework development, troubleshooting, and implementation.
Provide technical leadership, conduct design/code reviews, and mentor automation engineers.
Present automation solutions, innovations, and tangible benefits to client and technical stakeholders.

Required Skills

12+ years of IT experience, with significant experience in test automation and automation architecture.
Strong hands-on expertise in automation framework design and development.
Strong experience in Contact Center, IVR, Voice, Chat, Conversational AI, and end-to-end customer journey automation.
Experience automating IVR, Agentic Voice, Voicebots, Chatbot, and Agentic Chat workflows.
Intelligent Automation & GenAI: Experience designing, building, testing, or deploying workflows utilizing LLMs, Generative AI, and AI agents.
Google AI Ecosystem: Hands-on experience with Gemini Enterprise for Customer Experience ( GECX) unified AI agent platform, Google Cloud Vertex AI, Gemini, Google AI Studio, and AI-assisted development/coding tools.
Understanding of Google GECX/Google Cloud-based Conversational AI environments.
Experience testing Agentic AI applications, including prompt validation, hallucination detection, guardrails, contextual accuracy, tool/function execution, and non-deterministic responses.
Strong expertise in API automation, REST/JSON, backend validation, and system integration testing.
Experience with CI/CD, Git, DevOps pipelines, automated reporting, and continuous testing.
Strong understanding of Contact Center technologies especially Google including IVR, CTI, ANI/DNIS, DTMF, SIP/telephony, call routing, queues, self-service, live-agent transfers, and CRM/backend integrations.
Strong programming skills in Python and/or Java.
Strong problem-solving, rapid learning, innovation, client communication, and technical leadership capabilities.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90769335A
Position Id: 9117859
Posted 4 hours ago

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Contact the job poster

Girish Tanwar

Recruiter @ Info Way Solutions

View Profile

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Charlotte, North Carolina

•

Today

Job Title: Automation Architect Google GECX, Agentic Voice & ChatWork Location: Charlotte, NC (Onsite)Contract duration: 12+ months ContractVisa: s Job Description:Domain: Contact Center | Conversational AI | Agentic AI | Test Automation Role Summary We are looking for a highly experienced, innovative, and hands-on Automation Architect to define, design, and implement scalable automation frameworks for Google GECX-based Agentic Voice and Agentic Chat applications. The ideal candidate will combi

Easy Apply

Contract

Depends on Experience

Software Engineer

Charlotte, North Carolina

•

Today

Location: Charlotte, NC Salary: $68.00 USD Hourly - $73.00 USD Hourly Description: Lead Software Engineer, Agentic AI & Automation We are not accepting C2C or 1099 arrangements. Location: Charlotte, NC or Irving, TX Work Arrangement: On-site, 5 days per week Employment Type: Contingent / Contract Assignment Organization: Consumer Intelligent Automation & AI About the Role We are seeking a Lead Software Engineer, Agentic AI & Automation to join the Consumer Intelligent Automation & AI organ

Contract

USD 68.00 - 73.00 per hour

QA Engineer – IVR

Charlotte, North Carolina

•

Yesterday

The following requirement is open with our client. Title : QA Engineer IVR Location : Charlotte, NC 28217 (onsite) Rate : $44/hr on W2 | $49/hr on C2C Duration : 12 Months Detailed Job Description We are seeking an experienced Senior IVR Consultant with strong expertise in Interactive Voice Response (IVR), Conversational AI, and enterprise contact center technologies. The ideal candidate will have hands-on experience with IVR platforms, AI-driven customer experience solutions, speech technolo

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Contract

45 - 50

IVR Consultant

Charlotte, North Carolina

•

4d ago

IVR Consultant Charlotte, NC 28273 (Fully Onsite from Day-1) 06-12 Months Primary Skills: NGA Agentic , GECX, IVR testing, BOT/NLU testing, Google Evals, Roark, DTMF/speech validation, DB knowledge, API testing, Postman/JMeter, call flow testing, test case preparation, defect management, Logs verification and Debugging Verify endtoend IVR call flows: greetings, menus, prompts, branching logic, validate that conversational bots correctly interpret speech, intent, and context, also test both DTMF

Easy Apply

Contract

Depends on Experience