Description: Hybrid 3 on in Charlotte, NC Our client seeks a Process Analyst II to lead process analysis, mapping, and improvement initiatives while translating findings into clear requirements, user stories, and acceptance criteria. The role will partner with product, business, and technical stakeholders to manage Agile requirements in Jira, perform data analysis with Excel, Power BI, and SQL, and drive data-informed decisions. The analyst will support quality assurance and change management,