Senior Project Manager Contact Center Modernization (PM5) Charlotte, NC (Hybrid 3 Days Onsite)? Contract: 9 Months (Potential Extension/Conversion) Overview We are seeking a highly experienced Senior Project Manager (PM5) to lead large-scale, wave-based migrations within a high-visibility Contact Center Modernization Program. This multi-year initiative focuses on consolidating legacy systems and transitioning customer-facing operations to a modern cloud-based platform. This role requires a strat