Software Guidance & Assistance, Inc., (SGA), is searching for a Customer Success Manager for a contract assignment with one of our premier SaaS clients in Chicago, IL or New York, NY. Also open to remote candidates in EST or CST. Responsibilities : Accountable for Customer's overall success, including planning, customer health, multi-solution adoption, and measurable impact through the lens of industry specialization Act as the central point of contact throughout the Customer's lifecycle, d