FIELD TECHNICAN 2 TECHNICAL Customer ServiceWindows 11 & MacTicketingTroubleshootingCitrixActive DirectoryMobilePrinter DESCRIPTION We are seeking a Field Technician II to provide exceptional IT support for CDC staff. In this role, you will deliver outstanding customer service and assist end-users. Responsibilities include taking incoming requests, logging calls in the ticketing system, and resolving technical issues promptly to meet SLAs in a high-volume setting. Applicants should have IT exper