FIELD TECHNICAN 2
TECHNICAL
- Customer Service
- Windows 11 & Mac
- Ticketing
- Troubleshooting
- Citrix
- Active Directory
- Mobile
- Printer
DESCRIPTION
We are seeking a Field Technician II to provide exceptional IT support for CDC staff. In this role, you will deliver outstanding customer service and assist end-users. Responsibilities include taking incoming requests, logging calls in the ticketing system, and resolving technical issues promptly to meet SLAs in a high-volume setting. Applicants should have IT experience troubleshooting hardware, software, and connectivity issues, with strong desktop support skills for both local and remote customers.
DUTIES
- Provide excellent customer service via phone, email and in-person.
- Handle inbound calls and work with end-users to understand problems.
- Log interactions within the ticketing system.
- Work across Windows 10/11 and MS Office 365 (Outlook) and solve issues with urgency.
- Meet high-volume SLA metrics.
- Provide remote support using Citrix.
- Troubleshoot issues in Windows 11 and Mac.
- Troubleshoot remote access issues and perform basic network administration tasks.
- Create new users and reset passwords in Active Directory.
- Troubleshoot desktops, laptops, tablets, and mobile devices.
- Configure and support Mac desktops and laptops
- Resolve printer and peripheral issues.
- Work with remote desktop and VPN technologies, such as Zscaler.
ADDITIONAL
- CompTIA A+ Certification is nice to have
- 2+ years of IT support experience
- High School Diploma or GED
- Occasional Travel between sites
- Maintain professional clothing, appearance, and conversation at all times
START DATE & INTERVIEWS
- Start Date: April 27, 2026
- Interviews April 1-April 10
- 2-step Interview Process
- First-step virtual w/ HR
- Second-step in-person w/ Technical Lead
Job Type & LocationThis is a Contract to Hire position based out of Cincinnati, OH.
Pay and BenefitsThe pay range for this position is $15.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Cincinnati,OH.
Application DeadlineThis position is anticipated to close on Mar 27, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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