Desktop Support (Indy)

Job Description

We are seeking a customer-focused Desktop Support Technician to support a mixed Windows and Apple iOS environment in a fast-paced enterprise setting. This role will be responsible for providing hands-on technical support, device deployments, and troubleshooting issues for end users across the organization.
The ideal candidate brings strong customer service skills, solid desktop support experience, and comfort working with both Windows 11 and Apple iOS devices in a managed environment.

Key Responsibilities

• Provide Tier 1-2 desktop support for end users in a 50/50 Windows and Apple iOS environment
• Troubleshoot and resolve hardware, software, and operating system issues
• Support device deployments and address issues throughout the deployment lifecycle
• Image and configure devices using SCCM
• Assist with Active Directory tasks such as account support and access troubleshooting
• Register and manage devices using Microsoft Intune
• Support and troubleshoot Multi-Factor Authentication (MFA) issues (nice to have)
• Perform basic networking troubleshooting (connectivity, peripherals, printers, etc.)
• Deliver high-quality customer service while meeting support expectations and SLAs

Technical Environment

• Approximately 1,200 users and 2,000 devices
• Windows 11 and Apple iOS devices
• SCCM for imaging and deployments
• Microsoft Active Directory and Intune
• MFA and basic networking support

Required Skills & Experience

• Strong customer service and communication skills
• Hands-on experience with Windows desktop support
• Experience supporting end users in an enterprise environment
• Ability to troubleshoot hardware, software, and OS-related issues
• Comfortable working in a fast-paced, customer-facing IT support role

Nice to Have

• Experience supporting Apple iOS devices
• Familiarity with Multi-Factor Authentication
• Experience with Intune device registration
• Basic networking knowledge

Job Type & Location
This is a Contract position based out of Indianapolis, IN.
Pay and Benefits
The pay range for this position is $25.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Indianapolis,IN.
Application Deadline
This position is anticipated to close on Apr 7, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.