Job Title: Quality Assurance Analyst – Project Lead
Location: South Carolina (SC)
Position Overview
We are seeking an experienced Quality Assurance Analyst – Project Lead to support the final stages of a software implementation project within an internal business program area.
The selected candidate will lead data mapping and quality assurance activities, evaluate enterprise software functionality, identify business process improvements, and coordinate with project managers, software vendors, and internal stakeholders.
The candidate will be responsible for mapping complex spreadsheets to software data fields, identifying system issues, tracking helpdesk tickets, and recommending software enhancements to improve operational efficiency and customer satisfaction.
Key Responsibilities
- Lead business process and software data mapping activities.
- Perform business process reviews and recommend improvements to existing workflows and procedures.
- Conduct enterprise software reviews and quality assurance analysis.
- Work with internal staff and subject matter experts to identify software functionality issues and business pain points.
- Record software issues and create, monitor, and track helpdesk tickets through the vendor's ticketing system.
- Identify and recommend software enhancements, modifications, and functionality improvements.
- Coordinate between agency project managers, software vendors, project sponsors, and internal program staff.
- Prepare presentations, technical documentation, reports, and business correspondence.
- Develop and document Statements of Work (SOWs), Change Orders, and Software Modification Requests.
- Assist in improving business processes, procedures, and software functionality.
- Provide documentation and training to internal staff regarding recommended process changes.
- Monitor issues and ensure timely resolution of software-related problems.
- Support stakeholder communication and project reporting throughout the implementation process.
Required Skills and Experience
- 6+ years of experience as a Quality Assurance Analyst.
- 3+ years of experience working with State Government projects.
- 3+ years of experience with Emphasys.
- 3+ years of experience with HDS.
- 6+ years of experience in Data Mapping.
- 6+ years of experience in Business Process Testing and Improvement.
- 6+ years of experience in Process and Procedure Documentation.
- 6+ years of experience creating Statements of Work (SOWs), Change Orders, and Software Modification Requests.
Preferred Qualifications
- Experience providing End User Support.
- Experience working with enterprise software implementation and enhancement projects.
- Experience coordinating with software vendors and business stakeholders.
