job summary: Provide L2/L3 production support for CLEO-based EDI and MFT integrations, including proactive monitoring, incident triage, and issue resolution. Analyze and troubleshoot EDI transactions, file transfers, mappings, and partner connectivity issues to identify root causes and implement fixes. Perform log analysis, reprocessing, restart jobs, and data validation to ensure successful and timely file exchanges. Coordinate with clients, internal development teams, and external party to