J O B D E S C R I P T I O N
Program Manager
Digital Transformation • AI • Personalization • Digital Platform • Executive Governance
POSITION SNAPSHOT
Job title: Program Manager – Digital Transformation
Location: Downtown Dallas, TX (5 days on site)
Client: Enterprise client – Digital Program Office
Experience: 7+ years of Program Management leading complex enterprise initiatives
Program areas: AI Strategy and Enablement, Personalization and Recommendation Engines, Digital Platform
Modernization
POSITION DESCRIPTION
Our client is seeking an experienced Program Manager to join a rapidly growing Digital Program Office
supporting enterprise-wide digital transformation initiatives. This team was established to drive some of the
organization’s highest-priority strategic programs within the Digital organization, spanning AI, Personalization
and Digital Platform.
Successful candidates will be comfortable operating in highly visible environments, influencing without
authority, working with executive stakeholders and taking ownership of ambiguous, fast-moving initiatives.
The ideal candidate enjoys solving ambiguous problems and is comfortable wearing multiple hats. One day may
involve facilitating executive steering committee meetings on AI strategy; another may require documenting
requirements for a Personalization initiative, coordinating UAT for a Digital Platform release, or building
executive communications for senior leadership.
This position is 5 days on site in downtown Dallas.
YOUR FUTURE DUTIES AND RESPONSIBILITIES
Responsibilities will vary depending on program needs and may include:
Program Leadership and Execution
▪ Lead strategic cross-functional and transformational programs within the Digital organization involving
multiple teams and executive stakeholders.
▪ Drive program execution from planning through delivery while proactively identifying and mitigating risks.
▪ Track program milestones, dependencies, risks and key decisions.
▪ Adapt responsibilities based on changing business priorities and organizational needs.
Governance and Stakeholder Alignment
▪ Facilitate cross-functional meetings, decision making, issue resolution and program governance.
▪ Build strong relationships across technical and non-technical organizations to drive alignment and
execution.
Coordinate activities across Product, Engineering, Data, Marketing, Customer Experience, Finance and
Operations teams in support of Digital priorities.
Executive Communication and Value Realization
▪ Develop executive-level status reports, presentations, dashboards and leadership communications.
▪ Support value realization by helping define KPIs, measure outcomes and communicate business value for AI,
Personalization and Digital Platform initiatives.
Program Office Maturity
▪ Help establish scalable program management processes and operational best practices.
REQUIRED QUALIFICATIONS
Experience
▪ 7+ years of Program Management experience leading complex enterprise initiatives.
▪ Demonstrated experience managing programs involving multiple business units and cross-functional
stakeholders.
▪ Experience managing risks, issues, dependencies and executive reporting.
Leadership and Communication
▪ Strong facilitation and meeting leadership skills.
▪ Exceptional written and verbal communication skills, with experience creating executive-level
communications.
▪ Proven ability to build relationships across business and technical organizations.
Working Style
▪ Strong organizational skills with the ability to manage multiple priorities simultaneously.
▪ Comfortable working in fast-paced environments with evolving priorities.
▪ Self-starter capable of operating independently with minimal direction.
PREFERRED QUALIFICATIONS
▪ Telecommunications industry experience
▪ Experience with AI/ML-driven products or platforms.
▪ Personalization or recommendation engine program experience.
▪ Digital platform modernization or re-platforming experience.
▪ Experience supporting enterprise data, AI or digital transformation initiatives.
▪ Experience working within PMOs or Transformation Offices.
▪ Familiarity with Agile, Waterfall and hybrid delivery methodologies.
TECHNICAL SKILLS
Program management: Planning through delivery, milestones, dependencies, RAID management, program
governance Program Manager |
Executive engagement: Steering committees, executive status reports, presentations, dashboards, leadership
communications
Value realization: KPI definition, outcome measurement, business value reporting
Delivery methods: Agile, Waterfall, hybrid; requirements documentation; UAT coordination
Domain: AI/ML products, personalization and recommendation engines, digital platform modernization
Industry: Telecommunications
KEY SUCCESS FACTORS
▪ Builds trust quickly across organizations and influences without direct authority.
▪ Thrives in ambiguous environments and shows proactive leadership.
▪ Strong executive presence and an excellent communicator.
▪ Highly organized and detail oriented.
▪ Takes ownership, drives outcomes and is flexible as business needs evolve.
