Overview We are seeking a Tier 1 Desktop Support Technician to provide frontline technical support for end users in a Windows-based environment. This role will focus on basic troubleshooting, device setup, and leveraging SCCM for endpoint management and deployments. The ideal candidate is customer-focused, detail-oriented, and eager to grow within IT support. Key Responsibilities Provide Tier 1 support for desktops, laptops, and peripherals in a Windows environmentTroubleshoot Windows OS issu