Role Level: Engineer / Senior Engineer Experience: 4 6 years Location: Denver, CO (Onsite, based on coverage needs) Shift Timings: Rotational shifts within standard US business hours (6 AM 10 PM) with on-call support for Sev-1 / Sev-2 incidents Role Purpose Provides hands-on IT Operations support by resolving incidents, executing tasks, and maintaining platform stabilityEnsures services are operated reliably in accordance with defined SOPs and operational processes Key Responsibilities Resolve