IT Operations Engineer

RESPONSIBILITIES:
Kforce has a client seeking an IT Operations Engineer in Doral, FL.

Responsibilities:
* Sole oversight and responsibility for all IT-related services at assigned locations
* Chief liaison ensuring the delivery of IT services and products to the local business
* Apply ITIL 4 framework and troubleshooting techniques to analyze, diagnose, resolve, or escalate incidents and problems
* Coordinate, implement, and support all Company IT-related initiatives at the assigned locations
* Analyze IT service requests and incidents, consulting with end users and external partners and suppliers to resolve or facilitate resolution
* Manage all IT hardware and software, including implementation, maintenance, configuration, and support of computer and mobile devices, printers, networks, servers, and wireless systems

REQUIREMENTS:
* Associate or Bachelor's degree
* Minimum of two years in a similar IT support role
* Highly-specialized knowledge in computer systems analysis and/or systems engineering
* Proficient in IT troubleshooting and monitoring
* Expertise in Operating Systems (MS Windows 11, MacOS), Microsoft Office Suite tools, Active Directory, Azure AD, Microsoft networking services, Citrix XenApp/Desktop, MDM Solutions (Azure Endpoint Management Devices), and networking (routers, switches, WAP, firewalls)
* Strong teamwork skills and ability to work within a Global Support framework
* ITIL 4 Fundamentals certification preferred
* Technical certifications (CompTIA, MCP, MCSA, MCSE, CCNA, AWS, MS Azure) are a plus
* Knowledge on Exchange Management is a plus
* Knowledge of Agile/Scrum methodology and Atlassian Confluence and JIRA tools is a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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