Job Title - Team Lead (Operations) Location - Detroit Metropolitan, MI (Onsite) Contract Long term Roles and Responsibilities: (1) Primary point of contact for technical teams. (2) Maintain all Standard Operating Procedures (SOP) approved by the client. (3) Maintain ServiceNow Workflows, Forms, Data. (4) Conduct weekly Team Meeting. (5) Conduct monthly Management meetings (6) Service Level Analytics and Reporting. (7) Track and Report on Customer Survey. (8) Provide Standard Monthly Analytics