El Segundo, California
•
Today
Primary Skills Required:1. Incident & Request Management HandleL2 escalated incidentsfrom Service Desk (L1) and resolve within SLA timelinesManageservice requests, including software installations, access requests, and hardware provisioningPerformroot cause analysis (RCA)for recurring or complex issuesEnsure proper documentation of all troubleshooting steps in ITSM tools (ServiceNow, Remedy, etc.)2. End-User Computing Support Provide advanced troubleshooting for:Windows 10/11 operating systemsma
Easy Apply
Contract
Depends on Experience
