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Required Skills & Experience Hands-on experience supporting desktop environments, including hardware, operating systems, and standard applicationsStrong troubleshooting skills across hardware, software, and basic networking issuesExperience working in a ticketing/service management platform (e.g., ServiceNow or similar)Experience supporting a Microsoft environment, including Windows OS, Microsoft 365, Outlook, Teams, and Active DirectoryFamiliarity with basic scripting (e.g., PowerShell, PERL, o
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