Roles & Responsibilities Operate as a cross-functional Tier I/II technician supporting end-users in a mission-critical Army IT environment Provide IT Help Desk support via phone, email, and in-person for desktops, laptops, printers, telephones, and peripheral devices Troubleshoot and resolve issues related to Windows operating systems, Microsoft Office Suite, Microsoft Outlook, and Adobe Acrobat Pro in accordance with contract requirements Perform structured ticket intake, documentation, trackin