Some Key Job Responsibilities: Work as a Level 2 desktop support. Work on tickets escalated from Level 1. Provide in-person assistance to the end users. Provide remote assistance when needed. Hardware and software troubleshooting and repair. Hands and feet support for troubleshooting data room devices with instructions and guidance from the different towers (Network, Wintel, Applications, etc.). Responsible for hardware and software upgrades and troubleshooting. Troubleshoot Software and Hardwar