Under the direction of the Supervisor, IT Operations, the Field Support Analyst II is responsible for assisting with all end-user requests, including hardware and software support and installations, moves/adds/changes, and problem resolution. Focuses on customer service and communications as it is a significant attribute of the role. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Provides level 1 and level 2 24/7 enterprise support, including ticket management for requests and incidents across a bro