Description Provide first level technical support for hardware, software, network, and account related issues. Deliver on site assistance for desktops, laptops, printers, mobile devices, and peripherals. Perform basic troubleshooting and escalate complex issues to L2/L3 teams, and Team Leads when needed. Handle ticket creation, updates, and closure within the ITSM system. Support user onboarding and offboarding, including device setup and account provisioning. Assist with password resets, access