Lead the implementation of ServiceNow modules, including Business Continuity, AI Control Tower, and Vulnerability Management.
Manage the full project lifecycle, including project planning, requirements gathering, solution design coordination, configuration oversight, integrations, testing, user acceptance testing (UAT), go-live, and hypercare support.
Manage implementation vendors and third-party partners to ensure delivery against scope, schedule, budget, and quality objectives.
Establish project governance frameworks, reporting processes, risk management plans, and stakeholder communication strategies.
Coordinate cross-functional teams across IT, Security, Infrastructure, and Business functions.
Facilitate project meetings, status reviews, executive updates, and steering committee discussions.
Track project risks, issues, dependencies, and mitigation plans to ensure timely resolution.
Ensure project deliverables meet business requirements, technical standards, and organizational policies.
Drive user adoption, change management, training coordination, and stakeholder sign-off activities.
Monitor project milestones, resource allocation, budgets, timelines, and overall delivery performance.
Coordinate deployment readiness and ensure a smooth transition to operational support.
10+ years of IT Project Management experience.
Proven experience managing enterprise technology implementations from initiation through deployment and transition to support.
Experience managing third-party implementation vendors, consulting partners, and system integrators.
Experience delivering projects using Agile, Waterfall, or Hybrid methodologies.
Strong stakeholder management, leadership, and executive communication skills.
Experience with project management tools such as Microsoft Project, Jira, ServiceNow, Azure DevOps, or similar platforms.
Strong project planning, risk management, issue resolution, dependency tracking, and execution capabilities.
Ability to coordinate technical and business teams in a complex enterprise environment.
Excellent communication, leadership, and organizational skills.
Ability to collaborate effectively with technical teams, business stakeholders, and external vendors.
Proven success delivering complex, vendor-led enterprise implementations.
Strong project governance, risk management, planning, and execution capabilities.
Ability to manage competing priorities and deliver results in a fast-paced enterprise environment.
Strong focus on delivery quality, stakeholder satisfaction, and successful project outcomes.
The ideal candidate is a senior IT Project Manager with strong enterprise implementation and vendor management experience. Candidates with direct ServiceNow implementation experience, particularly involving Business Continuity, Vulnerability Management, Security Operations, or Governance, Risk, and Compliance, will be strongly preferred.
