Overview: We are seeking a Tier 2 Helpdesk Technician to join a small, collaborative local IT team supporting internal users across the United States. This role provides a mix of phone, desk-side, and remote support, handling escalated technical issues while delivering exceptional customer service. The ideal candidate has strong troubleshooting skills in a Windows-based environment and enjoys working directly with end users to resolve more complex support needs. Key Responsibilities: Provide Tie