Overview:We are seeking a Tier 2 Helpdesk Technician to join a small, collaborative local IT team supporting internal users across the United States. This role provides a mix of phone, desk-side, and remote support, handling escalated technical issues while delivering exceptional customer service. The ideal candidate has strong troubleshooting skills in a Windows-based environment and enjoys working directly with end users to resolve more complex support needs.
Key Responsibilities:- Provide Tier 2 support for technical issues received via calls, tickets, and walk-ups from internal end users across the U.S.
- Troubleshoot and resolve escalated issues involving Windows 11 OS, Active Directory, VMware, and SharePoint.
- Perform account and access management tasks in Active Directory, including group membership, policies, and distribution groups.
- Support users via remote management tools, over the phone, or at their desks as needed.
- Set up new users with required hardware, including laptops, iPhones, printers, and other peripherals.
- Ensure proper assignment and removal of licenses and access rights during onboarding and offboarding.
- Assist with configuring and supporting systems in a Microsoft/Azure cloud environment.
- Maintain accurate ticket documentation, including troubleshooting steps and resolution details.
- Collaborate with Tier 1, Tier 3, engineering, and infrastructure teams on escalations and cross-team initiatives.
Preferred but Not Required Experience:- File and print server administration
- Basic networking knowledge (switching, routing, DNS, DHCP)
Required Skills & Experience:- Experience providing end user support in a Windows-based environment (Windows 11).
- Hands-on experience with Active Directory for policies, groups, and account administration.
- Working knowledge of VMware and SharePoint.
- Strong customer service mindset and ability to explain technical issues clearly.
- Ability to manage multiple issues, prioritize effectively, and take ownership of tickets from start to finish.
- Experience supporting hardware provisioning and troubleshooting (laptops, mobile devices, printers).
- Familiarity with remote support tools and ticketing systems.
Soft Skills:- Excellent communication and interpersonal skills
- Strong problem-solving ability with attention to detail
- Self-starter with the ability to work independently within a small team
- Customer-focused, professional, and reliable
Job Type & LocationThis is a Contract to Hire position based out of Huntsville, AL.
Pay and BenefitsThe pay range for this position is $23.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Huntsville,AL.
Application DeadlineThis position is anticipated to close on Mar 7, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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