Program Name:CDC Information Technology Infrastructure Support Services (ITISS)Our work depends on Field Technician I joining our team to support the software/hardware services that are provided.HOW A FIELD TECHNICIAN I WILL MAKE AN IMPACTProvide outstanding customer support assistance via phone and email in Windows 10/11.Take incoming customer requests over the telephone, log calls into the ticket tracking system and resolve the technical issues in a timely manner.Meet SLAs in a high volume wor