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Hybrid in Atlanta, Georgia

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Today

Role OverviewSeeking a hands-on L2 Operational Support Engineer to own and resolve production incidents across high-scale video streaming (Live & VOD), player, ads, and CDN platforms. This is a customer-facing role focused on real-time troubleshooting, production stability, and live event support. Key SkillsStrong Production Support / L2 Support / Incident ManagementExpertise in OTT / Video Streaming (HLS, DASH, CMAF)Experience with CDN (Akamai, CloudFront, Fastly) and DRMSolid understanding of

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Operational Support Engineer (L2)

Hybrid in Atlanta, Georgia

•

Yesterday

Job Title: Operational Support Engineer (L2) (DevOps / Streaming Platform) Location: Atlanta, GA (Hybrid 1 day a week) Hire Type: Contract (6 months+) Summary Client is building a dedicated Operational Support (L2) team responsible for the stability, availability, and operational excellence of their 24/7 live video streaming, ads, player, and real time delivery platforms. As an Operational Support Engineer (L2), you take end to end ownership of customer impacting production incidents once they

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Depends on Experience

Staff Operational Support Engineer (L2)

Hybrid in Atlanta, Georgia

•

Today

Key Responsibilities Incident & Operational Support: Take ownership of escalated customer issues from Level 1 Support and drive them to resolution.Troubleshoot and resolve complex, high-impact production incidents affecting live streams, VOD playback, ad insertion, DRM, and real-time WebRTC services.Operate directly on production environments, including configuration changes, CDN adjustments, and corrective actions, following established operational procedures, including executing mitigations an

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$60 - $80

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