Job Title: Problem Management Analyst Location:Austin, TX (Onsite/Hybrid) Experience:5+ Years Partner with the Problem Management Lead to transform reactive incident data into proactive, systemic improvements. This role owns the analytical foundation validating, categorizing, and identifying patterns across incidents and Post-Incident Reports (PIRs) to drive speed, accuracy, and measurable impact. Key Responsibilities 1. Incident & PIR Data Quality Validate, cleanse, and categorize incid