Job title: Genesys Cloud Developer (AI & Digital) Location: Chicago, IL (Hybrid) . The Role If you re passionate about building AI-driven bot flows, modern Web Messaging experiences, and intelligent routing on Genesys / Five9, we d love to connect. We are looking for a Senior Developer / Lead to join our client-based Digital Customer Experience team. You will design, configure, and maintain cloud contact center solutions, focusing on: IVR call flowsACD configurationAdvanced routing logicGenesy