Role: ITIL / ITSM Coordinator Location: Chicago, IL or Dallas, TX (3 Days Onsite) Job Summary: We are looking for experienced ITSM Coordinators to manage Incident, Problem, Change, and Release processes in an enterprise environment. The role involves owning incidents from triage to resolution, coordinating with cross-functional technical teams, ensuring SLA compliance, and driving operational stability using ITIL best practices. Key Responsibilities: Manage incident lifecycle including triage,