Key Responsibilities Gather requirements, design workflows, and configure ServiceNow modules (ITSM, ITOM, HRSD, CSM). Develop solutions (workflows, business rules, scripts, integrations, reports). Support end-to-end project lifecycle design, build, testing, deployment, and support. Provide functional guidance on ITIL processes and ServiceNow best practices. Manage integrations with third-party systems (REST/SOAP APIs, SSO, LDAP). Prepare documentation, training, and post-go-live support. Require