Title: ServiceNow ITSM BA Location: Madison, WI Contract Position Overview The candidate will assist in:Initial implementation activitiesService request configurationTransition into SAM (Software Asset Management) and HAM (Hardware Asset Management) support phasesKey Responsibilities Service Request Development Collaborate with business stakeholders to gather requirementsDesign, build, and test automated service requestsDevelop workflows within the ServiceNow Service CatalogITSM Implementation