Hybrid in Mission Viejo, California
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Today
Role : AI/ML Contact Center Engineer Location : Mission Viejo, CA 92692 (Hybrid) Duration : 12+ months Must Have Skills Integrate and experiment with LLM based solutions, including hands-on experience with Nova2Sonic LLM for speech and conversational use cases. Apply AIML techniques to enhance IVR, conversational AI, agent assist, and customer analytics Develop and customize Amazon Connect integrations, call flows, reporting, and omnichannel capabilities. Nice to have skills Amazon Connect, LEX
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