Key ResponsibilitiesOwn and manage the Salesforce backlog for Customer Success and Customer Care operationsDrive prioritization, scoping, and execution of initiatives impacting Customer Success workflowsImprove end-to-end customer experience across onboarding, support, engagement, and retention journeysCollaborate cross-functionally with Engineering, Product, Customer Success, Operations, and High Availability teamsLead delivery of Customer Success initiatives and operational improvements across