NYC311 requires a QA Functional Tester who will be responsible for testing and quality assurance of changes to the Customer Service Management System (CSMS). The QA Functional Tester will be responsible for testing features of the Microsoft Dynamics CRM application and the online Portal. SCOPE OF SERVICES The NYC311 program manages, enhances and supports the City of New York s incident-oriented Customer Service Management System (CSMS). CSMS is used to provide many vital functions, which are es