QA Functional Tester - Analyst 3

NYC311 requires a QA Functional Tester who will be responsible for testing and quality assurance of changes to the Customer Service Management System (CSMS). The QA Functional Tester will be responsible for testing features of the Microsoft Dynamics CRM application and the online Portal.

SCOPE OF SERVICES

The NYC311 program manages, enhances and supports the City of New York s incident-oriented Customer Service Management System (CSMS). CSMS is used to provide many vital functions, which are essential in supporting the City s response to crises, and more commonly other urgent matters such as serving the public and handling all requests for government and non-emergency services, connecting residents, business owners, and visitors with the information and people who can help them best.

NYC311 is an established program with a regular team structure and release cadence. Work is planned quarterly, and a dedicated team supports the application handling break fix, enhancements and maintenance work. The 311 team works closely with other NYC Agencies to implement new features. CSMS workstreams include the Call Center, Online Portal, SMS/Text and mobile application

The QA Functional Tester will be responsible for testing modifications to the 311 CSMS because of enhancements, defect fixes, platform upgrades or software maintenance among other things. Responsibilities include reviewing requirements for completeness and testability; preparing and coordinating test plans; developing and recording test cases; executing test cases and analyzing and reporting results.

TASKS:

• Learn 311 business specifics, 311 systems based on Microsoft Dynamics CRM and processes and OTI application delivery standards and procedures.
• Contribute to review of requirements and other project artifacts with the project team; provide QA comments and sign off.
• Provide estimates for required testing efforts, collaborate with Project Manager to have testing tasks properly scheduled.
• Load and maintain test scripts into the test management system, participate in loading and maintaining requirements in the appropriate system.
• Maintain necessary documentation in SharePoint project site and other shared repositories.
• Acquire / create / verify test data.
• Execute test cases according to test plan.
• Work with project teams to track, report and resolve defects using the test management system.
• Assist support team in deployments.
• Contribute to identifying appropriate test cases for sanity testing, regression testing.
• Identify test scenarios suitable for test automation and automate them where applicable; Contribute to identifying scenarios for performance testing.
• Make sure all assigned tasks status is properly reported and documented.
• Execute all other QA tasks in the SDLC process.
• Develop and own: Test Strategy & test plan; Detailed Test Cases; Test Scripts; Traceability matrix; Test estimates; Progress reports for test execution; Defect reports.

MANDATORY SKILLS/EXPERIENCE

Note: Candidates who do not have the mandatory skills will not be considered

• At least 8 years of experience as a QA Analyst working with complex enterprise solutions.
• Experience in using SLDC management system (like Azure DevOps, QC or JIRA) to track and execute test processes.
• Experience using Azure DevOps (former TFS, Cloud TFS, VSTS) is preferable.
• Experience in covering requirements with test cases.
• Must be able to assist in validation of technical requirements for integration between system components via real time and batch data transfers.
• Experience with specifics of functional and compatibility testing of browser-based UI (HTML based).
• Understanding of the test tasks specifics for HTML based UI vs desktop applications or thick clients .
• Experience with at least one GUI based configurable querying or reporting systems (Dynamics CRM Advanced Quivery, Excel Power Query, OBIEE, MS Access, Crystal Reports).
• Understanding the purpose and use of the test tools for APIs/Web services, like SoapUI or Postman.
• Understanding specifics of various text file formats (CSV, XML, JSON) and their use.
• Understanding the purpose and scope of performance testing process and tools.
• Must be proficient computer user with experience using standard productivity tools including Microsoft Project, Word, Excel, PowerPoint, Visio for documents development and data preparation and handling.
• Must be able to take strategic directions from executive management and participate in strategic planning activities throughout the lifetime of the project.
• Must be able to see tasks through to completion without significant guidance.
• Strong issue resolution and investigation skills.
• Ability to articulate and document the steps taken to resolve an issue.
• Excellent oral and written communication/soft skills and the ability to clearly articulate to all project members and stakeholders; must be a team player who works well with technical and non-technical resources.
• Must take initiative, be a decisive decision-maker and show confidence in decisions made.

DESIRABLE SKILLS

• Bachelor's degree in computer science, Engineering or Mathematics.
• Power user experience of Dynamics CRM is desired.
• Experience in testing mobile native applications.
• Understanding of HTML language.
• Understanding SOA architecture and web-based APIs running SOAP and REST protocols.
• Hands on experience with SoapUI and Postman including test automation features.
• Understanding of the XML data modes like NIEM, structure and use specifics of JSON files and formats.
• Experience with UI test automation concepts and tools like UFT/QTP, Selenium WebDriver.
• Practical knowledge of SQL language, ability to use it in testing tasks.
• Knowledge of NYC Government culture.

If you are interested in getting more information about this opportunity, please contact Irina Rozenberg at your earliest convenience.

At Ariel Partners, we solve the most difficult problems that inhibit technology from enabling our customers to achieve their goals. Our vision is to be recognized by our stakeholders as an elite provider of IT solutions, so when they have their biggest challenges, we are on their short list. We are looking for team members who share our values of: Integrity to do the right thing even when it hurts; Commitment to the long-term success and happiness of our customers, our people, and our partners; Courage to take on difficult challenges, accept new ideas, and accept incremental failure; and the constant pursuit of Excellence. Ariel Partners is an Equal Opportunity Employer in accordance with federal, state, and local laws.