2072 Business Systems Analyst (BSA) (Service Now Integration Exp)
Infrastructure Services
Position Overview
We are seeking an experienced Business Systems Analyst (BSA) to support technology projects across Infrastructure Services, including Networking, Server, Workstation Services, Microsoft 365, VoIP Telecommunications, and Service Center teams.
The ideal candidate will be a proactive, self-motivated professional who takes ownership of project assignments and demonstrates strong communication, analytical, and problem-solving skills. This individual will work closely with technical teams and business stakeholders to analyze requirements, design solutions, improve processes, and ensure project deliverables meet established specifications.
Strong ServiceNow integration experience is mandatory for this position.
Key Responsibilities
- Support business systems analysis activities across multiple Infrastructure Services projects.
- Collaborate with Networking, Server, Workstation Services, Microsoft 365, VoIP Telecommunications, and Service Center teams.
- Gather, analyze, and document business and technical requirements.
- Perform data analysis to identify trends, evaluate business needs, and support technology decisions.
- Design and recommend technology solutions that align with business objectives and project requirements.
- Develop detailed technical requirements, functional specifications, and supporting documentation.
- Participate in testing, validation, and implementation of technology solutions.
- Conduct research and evaluate existing systems to identify opportunities for improvement.
- Develop procedures and documentation to improve system functionality, efficiency, and operational processes.
- Provide training, guidance, and ongoing support to end users.
- Prepare Requests for Proposals (RFPs), contract documentation, and Scope of Deliverables.
- Coordinate with technical teams, vendors, and business stakeholders to ensure project requirements are clearly understood.
- Track assigned deliverables and ensure work is completed according to established specifications and timelines.
- Take ownership of assignments, proactively identify issues, and work independently to drive solutions.
Required Qualifications & Experience
- Hands-on experience with ServiceNow integrations is required and non-negotiable.
- Experience with ServiceNow integrations involving:
- Asset Management
- Inventory Management
- Configuration Management Database (CMDB) Discovery
- Webex
- Strong proficiency with the Microsoft 365 Productivity Suite is required.
- Demonstrated data analytics experience is required.
- Experience gathering, analyzing, and documenting business and technical requirements.
- Strong understanding of business systems analysis, process improvement, and solution design.
- Experience supporting infrastructure-related technology projects.
- Ability to translate business requirements into clear technical specifications.
- Experience coordinating testing, implementation, and user support activities.
- Excellent written and verbal communication skills.
- Strong analytical, troubleshooting, and problem-solving abilities.
- Ability to work independently, manage competing priorities, and take ownership of project deliverables.
Preferred Qualifications
- Telecommunications Expense Management experience.
- Experience preparing and evaluating Requests for Proposals (RFPs).
- Experience working with contracts and defining project Scope of Deliverables.
- Familiarity with enterprise infrastructure environments, including networking, servers, workstations, Microsoft 365, and VoIP telecommunications.
Technical Environment
- ServiceNow
- ServiceNow Asset Management
- ServiceNow Inventory Management
- ServiceNow CMDB Discovery
- Webex Integrations
- Microsoft 365 Productivity Suite
- Networking and Server Infrastructure
- Workstation Services
- VoIP Telecommunications
- Service Center Operations
- Data Analytics and Reporting
Ideal Candidate
The successful candidate will be a detail-oriented, resourceful Business Systems Analyst who combines strong technical analysis skills with excellent communication and stakeholder management abilities.
This individual must be comfortable working across multiple infrastructure teams, independently managing assignments, and translating complex business needs into practical technology solutions.
ServiceNow integration experience, Microsoft 365 proficiency, and data analytics experience are essential requirements for this role.
