Key Responsibilities - 1. Helpdesk support duties, Service Now and JIRA ticket maintenance, Access Tickets management, Documentation management. 2. Enrollment Coordination Manage and coordinate student, communicating with both the State and individuals to ensure smooth onboarding. 3. Training Site Management Oversee the logistical readiness of training sites, ensuring locations are equipped and prepared for successful training sessions. Training Material Development & Improvement Prepare, update