Job Title: Business Analyst Location: Santa Clara, CA - Hybrid M&A : Business Analyst : Lead current-state discovery and process mapping across Professional Services and Customer Success platforms, including Clarizen, Gainsight, and Salesforce. Define the future-state operating model with standardized end-to-end workflows across Sales, PS, and CS to support post-merger service delivery. Elicit, analyze, and document functional and non-functional requirements for system configuration, integrati