Position: IT Service Desk Support What We Expect from You Technical Proficiency:Strong knowledge of Windows operating systems, Office 365, Azure AD, On-Prem Active Directory, and Windows 10/11.Proficiency with IT Service Management tools and ticketing systems.Experience in remote troubleshooting of hardware, software, and network issues.Communication & Collaboration:Excellent written and verbal communication skills.Ability to work collaboratively with the Field Support team and other IT teams in