Roles and Responsibilities: Design, develop, and customize ServiceNow solutions across ITSM and HRSD modules (Incident, Problem, Change, Service Catalog, HR Case Management, Lifecycle Events). Implement and enhance HRSD Case Management, HR Services, HR Templates, Topics, Assignment Rules, and Knowledge. Develop server side and client side scripts using Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, Workflows, and Flow Designer. Configure Service Catalog, Recor