Hybrid in Yonkers, New York
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Yesterday
Position Summary The Knowledge & Insights Specialist is responsible for the end-to-end governance and lifecycle management of HR knowledge content in the ServiceNow Knowledge Base, ensuring articles are accurate, compliant, consistently formatted, and easy for users and agents to apply. This role executes high-volume, detail-oriented work across knowledge audits, publishing, maintenance, taxonomy/metadata standards, and coordinated follow-ups with content owners. In addition, this role supports
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Depends on Experience














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