Role Description:
Desktop support, L2 Windows support, Mac OS support, Windows 1011, Apple iOS Support.
Roles & Responsibilities:
Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of LaptopDesktopVDI
Solving technical issues related to Windows 1011, iOS and Mac operating systems and standard software components like MS OfficeVPNAnti-VirusSkype etc.
Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks
Deployment of device drivers and windows patch updates
Troubleshoot laptopdesktop performance, group policy, Encryption and failed Software configuration of end user devices
Manage the Security compliance health status of end user workstations
Working knowledge of enterprise Ticketing tool like ServiceNow
Diagnoses, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from Service Desk team
Adjust configuration options as required to resolve defects identified while performing corrective action on a device
Investigate desktop level incidents and identify root causes to be able to provide solutions.
Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities
Support Windows 11 Feature upgrade using modern management techniques - IntuneAuto Pilot
L2 Workstations operational support
Monitor and report on User experience.
Report on Workstation image deployments and patch compliance metrics.
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