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Desktop Support Engineer

Indianapolis, IN, US • Posted 10 hours ago • Updated 10 hours ago

Contract W2

6 Months

No Travel Required

On-site

Depends on Experience

Fitment

Dice Job Match Score™

🔗 Matching skills to job...

Job Details

Skills

Desktop Management
Mac OS support
Apple IOS
Windows 10
Windows desktop

Summary

Must Have Technical/Functional Skills:

Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support.

Essential Skills: Windows desktop OSS Support Admin

Skills: Windows 11~Desktop Management - Infrastructure Services (IS)

Roles & Responsibilities:
· Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of
Laptop/Desktop/VDI
· Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components
like MS Office/VPN/Anti-VirSkype etc.
· Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks
· Deployment of device drivers and windows patch updates
· Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices
· Manage the Security compliance health status of end user workstations
· Working knowledge of enterprise Ticketing tool like ServiceNow
· Diagnoses, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from
Service Desk team
· Adjust configuration options as required to resolve defects identified while performing corrective action on a device
· Investigate desktop level incidents and identify root causes to be able to provide solutions.
· Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities
· Support Windows 11 Feature upgrade using modern management techniques - Intune/Auto Pilot
· L2 Workstations operational support
· Monitor and report on User experience.
· Report on Workstation image deployments and patch compliance metrics.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10123013
Position Id: 9045376
Posted 10 hours ago

Contact the job poster

Viswanath Yerubandi

Cynosure Technologies LLC Recruiter @ Cynosure Technologies LLC

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