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Indianapolis, Indiana

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Today

W2 ONLY, NO C2C EST/CST Time Zone Candidates ONLY Top Skills REQUIRED: 1) 7 plus years experience as a Business Systems Analyst 2) IVR call center experience 3) Has gone through a conversion of legacy IVR call center to AI enabled platform (MUST HAVE) Description Job Description: We are seeking a highly skilled and experienced Business Analyst with a background in implementing effective solutions. The ideal candidate will have a proven track record in leading strategic insurance programs and AI-

Full-time

USD 65.00 - 75.00 per hour

IVR Conversational Designer @ Remote

Remote

•

Today

Position: IVR Conversational Designer Location: Remote Duration: Long Term Contract Mandatory skills Experience designing for cross channel experiencesUnderstanding of machine learning and AI interfacesEffective communication and storytelling skillsProficiency with design tools and conversation platforms, such as Figma, DialogFlow, Amazon LexExperience in prompt engineering and working with LLM and RAG systemsFamiliarity with working in an established design systemUnderstanding of content strat

Easy Apply

Contract

Depends on Experience

Conversation Designer IVR Implementation_REMOTE(Ocassional Travel)

Remote or Hybrid in Providence, Rhode Island

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Today

Role: Conversation Designer IVR Implementation Locations: Onsite (USA) Providence, Rhode Island (hybrid monthly travel) Remote with occasional travel to client office. Contract_W2 Domain: Product Manager / Product Owner (Chatbot) Mandatory Skills: Experience designing for cross channel experiences Understanding of machine learning and AI interfaces Effective communication and storytelling skills Proficiency with design tools and conversation platforms, such as Figma, DialogFlow, Amazon Lex Exper

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Contract

$60 - $70

Technical Product Owner ( with Twilio Insights / IVR Reporting experience )-Remote

Remote

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6d ago

Title - Technical Product Owner ( with Twilio Insights / IVR Reporting experience ) Location-Remote Duration Contract Skills needed Seasoned Product Owner with 8+ years of experience as Technical Product Owner Must have skills o DB knowledge with hands on SQL skills to handle complex needs o Familiar with end-to-end Inbound Twilio Call Center operations o Interpersonal skills with the ability to handle demanding stakeholders o Ability to convert complex business needs into User Stories with cl

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Contract

Depends on Experience

Lead Software Engineer- IVR & Omnichannel APIs

Remote

•

Today

Become a part of our caring community and help us put health first Humana is seeking a self-driven and collaborative Lead Software Engineer to join our Interactive Voice Response (IVR) team. In this role, you will deliver innovative IVR solutions and develop robust omnichannel APIs for our enterprise platforms. You will have the opportunity to drive the success of a high-impact, customer-facing application within a Fortune 50 company, working closely with multiple teams throughout the software d

Full-time

USD 129,300.00 - 177,800.00 per year

IVR Developer

Remote or New Jersey

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14d ago

IVR Developer with Dialog Flow Key Responsibilities: Design, develop, and deploy IVR systems integrated with Dialogflow and Google Cloud Platform Build and maintain XA-based solutions for availability and scale Collaborate with UX/product/engineering teams to define user flows Optimize IVR/NLP workflows and troubleshoot technical issues Ensure system reliability, security, and cloud compliance Document designs and participate across SDLC (Agile) Must-Have Qualifications: 7+ years of experience

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