Role: front-line support Location: Indianapolis, IN Onsite Job Description: Act as the front-line support for central automation platforms. Handle incidents and service requests via ServiceNow. Perform troubleshooting using runbooks and guides. Execute routine operational tasks such as server reboots| restarting services| password rotation| and system checks. Escalate complex issues to L2 and L3 teams as needed. Maintain accurate ticket updates and follow SLA compliance requirements. Essential S