2 results (1 new)
Irvine, California
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Today
35 years of hands-on experience in Problem Management or Incident Management within IT OperationsITILStrong working experience with ServiceNow (Problem Management or Major Incident modules)Experience conducting Root Cause Analysis and Post-Incident ReviewsWillingness to participate in 247 on-call rotation
Easy Apply
Contract
Depends on Experience
Irvine, California
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Yesterday
Position: ITIL Incident Manager / IT Ops AnalystLocation: Irvine, CA 5 days onsite Job Description: Problem Management Execution Own the end-to-end Problem Management lifecycle in alignment with ITIL practicesPerform Root Cause Analysis (RCA) using structured methodologies (5 Whys, Fishbone, etc.)Identify and track Known Errors and maintain the Known Error Database (KEDB)Drive permanent fixes in collaboration with L2/L3 infrastructure and application teamsIncident & Major Incident Support Suppor
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Contract
Depends on Experience
