As a Desktop Support Technician you will be the "face of IT" for a team supporting 800+ users (25 on-site, 800 remote). This role is transitioning to a high-visibility "Walk-up Bar" model. We are looking for a friendly, coachable, and tech-savvy professional who thrives on in-person interaction and remote troubleshooting. Responsibilities Provide onsite and remote desktop support for Windows users Troubleshoot hardware, software, O365, Exchange, and endpoint issues Support walk-up IT requests a