Job Title: Data Scientist Contact Center & IVR Analytics Location: Johnston, RI Job Type: Contract / Full-Time Experience Required: 8+ Years Description: Required Skills Strong experience in Data Science, Machine Learning, and Statistical Modeling Hands-on experience with Contact Center technologies and IVR systems Experience with contact center platforms such as: Genesys NICE Five9 Cisco UCCE/UCCX Amazon Connect Avaya Experience with IVR configuration and call flow analysis Strong proficiency