RESPONSIBILITIES: Kforce has a client that is seeking a L1 Tech in King Of Prussia, PA. Duties Include: * Provide Level 1 support via phone, email, and self-service channels * Troubleshoot and resolve basic issues related to PCs, mobile devices, applications, and operating systems * Log, track, and document incidents and service requests in an ITSM system * Escalate issues to higher-level support teams when needed * Support common service requests, including password resets, access requests, an