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27 results (3 new)

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Help Desk 1

CCS Global Tech

Lansing, Michigan • Today

Easy Apply

Contract, Third Party

Help Desk 1 - Local Candidates only

IntelliX Software, Inc.

Hybrid in Dimondale, Michigan • Yesterday

Easy Apply

Third Party, Contract

$20 - $22

Technical Support Specialist - Immediate Placement

Inteliblue LLC

Dimondale, Michigan • Today

Easy Apply

Full-time, Part-time, Contract

Helpdesk Analyst - Dimondale, MI

Digital Technology Solutions

Hybrid in Dimondale, Michigan • Today

Easy Apply

Contract

DoE

Help Desk

OP Consulting Group LLC

Hybrid in Dimondale, Michigan • 2d ago

Easy Apply

Contract

Depends on Experience

Help Desk

Stellar Professionals LLC

Hybrid in Dimondale, Michigan • 2d ago

Easy Apply

Contract, Third Party

Depends on Experience

Help Desk

IO Datasphere

Hybrid in Dimondale, Michigan • 2d ago

Contract

Depends on Experience

IT Help Desk Technician

Masterapp Labs

Hybrid in Dimondale, Michigan • 2d ago

Easy Apply

Contract, Third Party

$20 - $22

Help Desk

Apex Systems

Dimondale, Michigan • Today

Easy Apply

Full-time

$15 - $20 per hour

Clinical Service Desk Helpdesk (EMR Systems Support) Associate - Remote Role

NTT DATA Americas, Inc

Remote • 16d ago

Easy Apply

Contract

$20 - $25

Clinical Service Desk Helpdesk (EMR Systems Support) Associate - Remote Role

NTT DATA Americas, Inc

Remote • 16d ago

Easy Apply

Third Party, Contract

$20 - $25

EMR Help Desk

Talent Groups

Remote • 22d ago

Easy Apply

Contract

16 - 18

Oracle HCM HelpDesk Functional Consultant

Tek Inspirations LLC

Remote • 2d ago

Easy Apply

Contract

60,000+

Prism Trainer/Help Desk Specialist

Verdantas

Remote or District of Columbia • Today

Full-time

USD 100,000.00 - 120,000.00 per year

Help Desk Representative (Hybrid)

Brakes Plus

Remote or Centennial, Colorado • 2d ago

Full-time

USD 40,000.00 - 60,000.00 per year

Help Desk Specialist

LifeStance Health

Remote or Jacksonville, Florida • Today

Full-time

USD 25.00 - 28.00 per hour

Helpdesk Agent

Sentinel Technologies

Remote or Dayton, Ohio • Today

Full-time

Help Desk Coordinator II

RealPage Inc.

Remote or South Carolina • Today

Full-time

USD 17.84 - 30.43 per hour

Help Desk/Desktop Support Analyst

Robert Half

Remote or Latham, New York • Today

Easy Apply

Contract

USD 23.75 - 27.50 per hour

Clinical Service Help Desk Analyst - Remote

NTT DATA, Inc.

Remote or Nashville, Tennessee • Today

Full-time

USD 37,944.00 - 45,000.00 per year

Desktop Support Engineer L1 - PR

Blue Mantis

Remote • Today

Full-time

USD 21.00 - 25.00 per hour

IT Help Desk - HYBRID (Locals to Dimondale, MI)

Chandra Technologies, Inc.

Hybrid in Dimondale, Michigan • 2d ago

Easy Apply

Third Party, Contract

Depends on Experience

IT Help Desk Manager - MSP

Arc Human Capital, LLC

Remote or Hybrid in Ellicott City, Maryland • 3d ago

Full-time

118,000 - 122,000

Virtualization SME

Centurion Consulting Group, LLC

Remote or Hybrid in Alexandria, Virginia • 10d ago

Easy Apply

Full-time

140,000 - 200,000

Tier 1 Support Analyst

Gridiron IT Solutions

Remote • 25d ago

Easy Apply

Full-time

$35 - $45

Fircosoft Application Specialist / Engineer

Intraedge

Remote • 2d ago

Easy Apply

Contract, Third Party

Depends on Experience

Tier 1 - Help DeskTechnician - 100% Remote

TransAmerica Technology Services

Remote • Yesterday

Easy Apply

Full-time

$16 - $16.5

CCS Global Tech

Job Details

Skills

Help Desk
UI
Information Technology
Network
Microsoft
Cloud Computing
Recruiting
Partnership
Communication
Recovery
Issue Tracking
Service Level
Problem Solving
BMC Remedy
Training
Policies and Procedures
Computer Hardware
Hardware Management
Tier 1
Technical Support
Cisco
Routing
SANS
Military
Radio
Oracle Linux

Summary

CCS Global Tech is a rapidly growing Information Technology company with a diverse portfolio of technology products and services and a large network of industry partnerships. With over 22 years of being a successful business with a global talent pool and presence, CCS is a certified Microsoft Gold Partner and specializes in delivering expert Microsoft based solutions for technical and business needs. We have been recognized by Inc. 500 Magazine as one of the fastest growing small companies in the Unites States.

we are a Tier 1 vendor for the City and County of San Francisco for Cloud Services, Staffing Services and Training Services. For this multi-year opportunity with a diverse set of needs to address, we are currently focusing on establishing partnerships with individuals as well as companies who can help us enhance our overall service portfolio, cut lead times, and ultimately help us deliver successfully. We currently hold sizable Government accounts in the San Francisco bay area including City and County of San Francisco, San Mateo County, and Santa Clara County.

We take great pride in our global reach and local influence. Your experience alongside our highly skilled and talented internal team who guide you along the way, offers key insights into what helps you stand out in a competitive job market.

If you are a partner company, please submit resumes with contact information of your own W2 Consultants only. Submitted consultants are expected to have excellent communication skills.

Roles/Responsibilities

95% of Time - Log, track, and monitor all requests. Fulfill pre-defined and pre-approved services. Log, categorize, and prioritize incidents. Performs initial diagnosis and determine if escalation is necessary, either functional or hierarchical as appropriate. Investigate and diagnosis issues per internal policies and procedures. Apply resolutions and/or workaround as appropriate to restore client operation as quickly as possible. Individual tasks related to the duty.
Answer incoming calls and emails, meeting identified response standards.
Log requests for technical assistance received via the Hot Seat phone, or email into ticketing system.
Monitor open cases for resolution within established timeframes and escalate to appropriate parties when necessary.
Maintain acceptable levels for identified metrics, such as After Call Work, Adherence to Schedule, Availability, Service Level Agreements, etc.
Provide technical support and problem resolution for identified types of technical problems, using established procedures, guidelines and resources.
Document all information regarding the resolution of requests for technical assistance in the Remedy system, using established guidelines and procedures.
Attend meetings and training sessions on policy, procedure, etc, of applications, hardware, software, etc., as required.
Follow up on cases involving the hardware maintenance vendor.
General Summary of Duty 2: 5% Perform special duties as assigned.

Mandatory Skills:

2-3+ years of previous Tier 1 IT Helpdesk experience
2-3 + years of previous Service Administration experience
2-3+ years of IT Troubleshooting experience
Associate's degree (IT Related)

Desirable Skills:

IT Certifications like A+, CISCO Routing, SANS, etc.
Previous IT related experience using Motorola
Prior military experience in the radio field

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10290999
Position Id: 2026-8028
Posted 6 hours ago

Company Info

About CCS Global Tech

Headquartered in Poway, California and eight international offices, CCS Global Tech is a Certified Minority Business Enterprise (MBE) and a leading provider of enterprise solutions. We provide solutions that cover the full business spectrum from application development, data warehouse software, real time data warehousing, business analysis software, and web-based application development. Our clients span the globe and benefit from our comprehensive support capabilities.

Our tools and technical expertise have repetitively proven to reduce the time and costs associated with software and custom solution development. CCS Global Tech begins each project with quality analysis and business due diligence in order to deliver quality solutions for our clients. Our team of international talent asks critical questions that illuminate the fine details of the project scope. Once we have a clear and comprehensive view of the objectives sought, we set to work to bring your vision to life.

We have a complementary matrix of skills and talents across multiple platforms that allow us to identify, target and bridge technical gaps. Regardless of the size and scope of your business application, data warehouse initiative, or enterprise-wide project, our team supports service, technical capabilities and cost effective solutions that are unmatched by our competition. We focus on delivering state-of-the-art technology, application development, warehousing and support to our clients. With the scope and flexibility to optimize development schedules and products to fit any budget requirements, CCS Global Tech is aptly positioned to not only meet unique, strategic IT objectives of diverse organization, but also complement organizational goals.

Fitment

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CCS Global Tech

Job Details

Skills

Help Desk
UI
Information Technology
Network
Microsoft
Cloud Computing
Recruiting
Partnership
Communication
Recovery
Issue Tracking
Service Level
Problem Solving
BMC Remedy
Training
Policies and Procedures
Computer Hardware
Hardware Management
Tier 1
Technical Support
Cisco
Routing
SANS
Military
Radio
Oracle Linux

Summary

If you are a partner company, please submit resumes with contact information of your own W2 Consultants only. Submitted consultants are expected to have excellent communication skills.

Roles/Responsibilities

95% of Time - Log, track, and monitor all requests. Fulfill pre-defined and pre-approved services. Log, categorize, and prioritize incidents. Performs initial diagnosis and determine if escalation is necessary, either functional or hierarchical as appropriate. Investigate and diagnosis issues per internal policies and procedures. Apply resolutions and/or workaround as appropriate to restore client operation as quickly as possible. Individual tasks related to the duty.
Answer incoming calls and emails, meeting identified response standards.
Log requests for technical assistance received via the Hot Seat phone, or email into ticketing system.
Monitor open cases for resolution within established timeframes and escalate to appropriate parties when necessary.
Maintain acceptable levels for identified metrics, such as After Call Work, Adherence to Schedule, Availability, Service Level Agreements, etc.
Provide technical support and problem resolution for identified types of technical problems, using established procedures, guidelines and resources.
Document all information regarding the resolution of requests for technical assistance in the Remedy system, using established guidelines and procedures.
Attend meetings and training sessions on policy, procedure, etc, of applications, hardware, software, etc., as required.
Follow up on cases involving the hardware maintenance vendor.
General Summary of Duty 2: 5% Perform special duties as assigned.

Mandatory Skills:

2-3+ years of previous Tier 1 IT Helpdesk experience
2-3 + years of previous Service Administration experience
2-3+ years of IT Troubleshooting experience
Associate's degree (IT Related)

Desirable Skills:

IT Certifications like A+, CISCO Routing, SANS, etc.
Previous IT related experience using Motorola
Prior military experience in the radio field

Dice Id: 10290999
Position Id: 2026-8028
Posted 6 hours ago

Company Info

About CCS Global Tech

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Programmer Analyst 6

Lansing, Michigan

•

Today

Easy Apply

Contract, Third Party

Senior Software Developer

Florida

•

Today

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Application Program Manager/Specialist

Louisiana

•

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Easy Apply

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Graphics Processing Unit (GPU) Engineer

Bethesda, Maryland

•

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Compensation information provided in the description